Shipping policy

Shipping Policy

Thank you for shopping with NeoEyes.

Order Processing

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Times

  • United States: 7–11 business days
  • International: 7–15 business days

Delivery estimates begin after the order has been processed and shipped. Delivery times may vary due to carrier delays, weather, customs processing, holidays, or other circumstances outside our control.

Shipping Rates

Shipping costs are calculated and displayed at checkout.

We offer free shipping on orders of $75 or more.

Tracking

Tracking information may take up to 2–5 business days to update after your order has shipped.

Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the package when necessary.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has been processed or shipped.

NeoEyes is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

NeoEyes is not responsible for delays caused by shipping carriers, customs, severe weather, incorrect addresses, or other circumstances outside our control.

If your tracking shows the package as delivered but you cannot locate it, please contact the shipping carrier and check with household members, neighbors, or the local delivery office.

We will assist wherever possible, but we cannot guarantee refunds or replacements for packages marked as delivered.

International Orders

International customers are responsible for any customs duties, import taxes, or additional fees charged by their country.

Customs processing may cause additional delays.

Contact Us

For questions regarding your order or shipment, please contact us through our store’s contact page and include your order number.